You Can Count on Us!

You can count on South Dakota 811 having your back 24/7/365.  We’re here to protect excavators, property owners and the general public from the dangers of accidental damage to underground utility lines.  We’re here through rain, sleet and snow.  We’re here on holidays and we don’t take vacations.  Whenever you need underground lines marked before excavating, we’ll be here.

We are a safety net protecting utilities and the communities.

You can speak with a live agent by dialing 811.  If you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Remember, do not dig before the work date and time on the locate ticket, which is 48 hours from the time the locate is requested, excluding Saturdays, Sundays, and Holidays.

Until next week, safe digging.

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Right Around the Corner

Spring Damage Prevention Meetings Schedule

Spring in South Dakota

With the nice weather we’ve been experiencing so far, it seems like Spring in South Dakota!

Maybe not quite, but the high volume of excavation activity is right around the corner.  Be sure to visit our website for the Spring Damage Prevention Meetings Schedule!

For excavation jobs both big and small, one must always have the underground lines marked to avoid injury and prevent costly damage.  South Dakota state law requires that you request a line locate 48 hours prior to digging, but it’s also free!  If you know someone who plans to dig, will you help us spread the word?

We are open for your locate requests 24 hours a day, 7 days a week.  You can speak with a live agent by dialing 811.  If you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Until next week, safe digging!

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Winter Excavation

During January, safety concerns turn to avoiding frostbite and the dangers of snowdrifts and icy roads.  But the dangers of damaging underground utility lines are an year round concern.

Granted excavation slows during winter when the ground freezes, but it doesn’t completely stop.  South Dakota averages 2,300 one-call notifications during January.

While your first thoughts may be keeping warm while you’re working outside, don’t forget to contact South Dakota 811 first.  If you think repairs are rough in the summer months, imagine them in January.

South Dakota 811 is open for your locate requests 24 hours a day, 7 days a week.  You can speak with a live agent by dialing 811.  If you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Until next week, safe digging.

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A Great Place to Start

A Great Place to Start

“The starting point of all achievement is desire.”

The damage prevention message protects buried infrastructure and keeps our communities safe.  At South Dakota 811, it’s at the very heart of what we do.  And that’s a great place to start.

The start of a new year offers pause for reflection.  What was achieved?

It also bids us to look forward.  What lies ahead?

“The starting point of all achievement is desire.”

In 2019, our desire remains to serve.  But better.  We’ll start there.  What are the unique ways that we can better serve you?

South Dakota 811 is open for your locate requests 24 hours a day, 7 days a week.  You can speak with a live agent by dialing 811.  If you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Until next week, safe digging!

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Season’s Greetings

Season’s Greetings from all of us at South Dakota 811 to all of the professional excavators, homeowners, utility locators and utility-company employees who help us keep South Dakota safe.  And we wish you the very happiest and safest 2019.

Even during the Holidays, South Dakota 811 is open for your locate requests 24 hours a day, 7 days a week.  You can always speak with a live agent by dialing 811, or if you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Until next year, safe digging!

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There’s a Process for That

South Dakota Codified Law 49-7A provides civil penalties for failure to comply with the statute or with South Dakota Administrative Rules.  The statute and rules are available for review.

The South Dakota One-Call Board encourages parties involved to discuss and resolve as many issues as possible without the penalty process.  When resolutions cannot be reached, the following process is available to either party.

Forms are available to anyone that wishes to file a complaint or respond to a complaint alleging violations of the excavation laws.  There are several methods available.

Complaints and replies may be filed electronically. Choose the appropriate form either online complaint or online reply.  The South Dakota One-Call Board prefers electronic filing.

You may also file a complaint or reply to a complaint by using US mail to: South Dakota One-Call Notification Board, PO Box 157, Rapid City, SD 57709.  Please remember to include details of the incident and copies of locate tickets and other pertinent information to support your claim or provide your defense.

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Farm Tap

A Farm Tap is a natural gas piping connection to an interstate or intrastate transmission pipeline.

A Farm Tap customer is a person who receives natural gas through such a system.

If you own drain tile, irrigation lines, buried power or any other buried services that enter the public right of way, it is a legal requirement to register those facilities with South Dakota 811. This applies to farm tap customers, as well. Your membership gives you a chance to mark and protect your facilities to avoid damage by excavators working in the area. Avoiding a damage means no loss of service and no safety issues. The cost to protect your investment is low.

Click HERE to register your underground facilities with South Dakota 811. For information about the law regarding Farm Taps, click HERE.

Remember to always call South Dakota 811 before you dig. We are open for your locate requests 24 hours a day, 7 days a week.  To speak with a live agent simply dial 811, or if you prefer, you may enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Until next week, safe digging!

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You May Not Know Your Land As Well As You Think You Do

We got a call on a Sunday afternoon from a farmer.  He had been plowing his field, land that had been in his family for generations.  He said he hit something.  He thought it might be a fiber line.

This was the beginning of an ordeal.  Fiber lines can be costly to repair and can put hundreds of customers and even emergency services out of service.  Damages to any underground line can be avoided by contacting South Dakota 811 for a free utility line locate.  Sometimes, the utility company expects the person who hits the line to pay for the repair.

Don’t let this be you!  It is so easy to avoid.

South Dakota 811 is open for your locate requests 24 hours a day, 7 days a week.  You can always speak with a live agent by dialing 811, or if you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Even when you’re in a hurry.  Even when you know there is not an underground utility line on your property.  Avoid the risk.  Always contact South Dakota 811 before you dig.

Until next week, safe digging!

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We Have a Lot to Be Thankful For

As Thanksgiving approaches, our thoughts turn to what we have to be thankful for.  Family.  Health.  Good Fortune.  South Dakota 811.

What???

We tend to take it for granted, but South Dakota 811 keeps us safe all year long.  Working with experienced utility locators and our utility companies, South Dakota 811 has our back.  They keep us safe when we excavate near underground utilities.  They help protect us from injury and property damage by letting us know what’s underground.  They also protect us from accidents when we aren’t the ones doing the digging by helping others know how to dig safely.

At South Dakota 811, we’re open for your locate requests 24 hours a day, 7 days a week.  You can always speak with a live agent by dialing 811, or if you prefer, simply enter your requests online.  Homeowners can click HERE to reach the Homeowner Portal.  Professional excavators can request locates online HERE.

Until next week, safe digging!

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On Your Mark

When it comes to safety, the difference is in the details.

Crucial marks on the ground can depend on the accuracy of work site information provided to those in the field.

The men and women who locate underground utilities face challenges. They are in the elements, travelling and working in a variety of weather conditions. Their duties lead them to busy intersections, new subdivisions, and wide open land. They traverse fences to find what they’re looking for. The answer to the high call for damage prevention and public safety can take you anywhere, really.

Poor work site information would be unwelcomed challenge, and one that can affect safety. However, there’s many ways to provide great information to those in the field!

Describing the dig site at an address eliminates confusion. Driving directions and GPS coordinates can save precious time; especially for areas that are rural, newly developed or difficult to find. Pre-marking the area with white paint or flags provides an on-site visual for work areas that may be hard to describe. And in an industry that is rooted in communication, the best contact information should always be provided.

Step one is hearing from you, and we look forward to it! To process a free locate request before you dig, simply dial 811 to speak with a live agent or you can visit us online. Homeowners can click HERE to reach the Homeowner Portal. Professional excavators can request locates online HERE.

Good work site information means better efficiency and safety for all.

Until next time, safe digging!

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