Natural gas is colorless and odorless. A chemical that smells like rotten eggs is added to make it easier to detect a gas leak before it creates a hazardous situation.
If you suspect a gas leak in your area, please follow these safety guidelines.
How to recognize a gas pipeline leak. Natural gas smells like rotten eggs, but not all gas has a smell. It is important to pay attention to other signs around a gas pipeline that could indicate a leak.
Anyone digging in the state of South Dakota is required to contact South Dakota 811 at least two-business days before digging excluding weekends and holidays.
There are two exceptions when contacting 811 is not required.
For insurance and liability purposes, it is imperative that the person(s) actually doing the digging contact South Dakota 811 to request a locate ticket.
South Dakota 811 tickets are free. The 811 system is supported by utility companies in South Dakota as a way to prevent damage to their underground lines.
You can reach South Dakota 811 24/7/365 to request a locate notification by dialing 811 or going to www.sdonecall.com.
There are a preset list of questions that are necessary for a utility company to accurately locate and mark the underground utilities at your worksite. Those questions are in the Information required for requesting a ticket section HERE.
Determine the exact location of the area you’ll be working in. Do not request that an entire property be located if you are only working on a portion of the property.
If possible, mark the boundaries of your work area with white paint or white flags to ensure locators mark the entire area you plan to dig.
Your name, address, phone number and email address
Best person (other than you) to contact if additional information is required
Who is the work being done for (you or someone else)?
About the Work:
If you have the ticket number you can log into the Portal or the Homeowner Portal and print a copy of the ticket.
If you do not have the ticket number, click HERE to complete the Ticket Search form.
South Dakota 811 notifies operators of facilities whose buried lines are within the area you intend to dig. The facility operators will mark the location of their buried lines using paint or flags. South Dakota 811 is not responsible for marking buried lines.
If a facility operator marks a location with “clear” or “NO” it means that they do not have an underground service within the area you intend to dig.
Paint on the ground or colored flags indicate the location of underground utilities. Each utility uses a different color of paint to flags so the lines can be identified. Click HERE to see what each color represents.
If all of the facility operators listed on your ticket have not responded in two-business days and you have reached the start date and time on your locate ticket, you should
Any person owning or operating underground facilities, including propane, water, communications, electrical, drain tiles, a farm tap distribution system, or any other buried facility which serves third parties or which crosses a property line or is located in a public highway shall register with the one call notification system as an operators pursuant to Chapter 48-7A-1.
Positive Response is a tool to communicate the status of locators’ responses to a locate request.
To Sign-Up for the Portal
View this short training video about South Dakota Positive Response
For additional information contact Training@sd811.com or (888) 776-6077.